Refund Policy

You may request a return within 30 days of the date your order was delivered. Requests received after 30 days cannot be accepted, except where an item is defective.

To be eligible, items must be unused, in the same condition you received them and in their original packaging, including any seals, boxes and inserts.

• Paint tubes and bottles must be unopened, with seals intact.
• Brushes and knives must be unused and free of paint or medium.
• Canvases and panels must be unmarked and undamaged.
• Easels must be returned with all parts and hardware.

For hygiene and quality reasons, the following cannot be returned unless they arrive damaged or defective:

• Opened paints, inks, mediums, oils and gesso.
• Custom or made-to-order items.
• Gift cards.

Email support@njentreprise.store with your order number, the items you wish to return and the reason for the return. We will reply within 1 business day with return instructions and the return address.

Please do not send items back without contacting us first, as unannounced returns may be delayed.

Unless the return is due to our error or a damaged or defective item, the customer is responsible for return shipping costs. We recommend a trackable service, as we cannot be responsible for returns lost in transit. Original shipping charges are non-refundable, except when the return is due to our error.

Once your return arrives and is inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit to your account.

If an item arrives damaged or proves defective, email us within 7 days of delivery with photos. We will offer a replacement or a full refund, including any shipping costs.

The fastest way to get a different item is to return the original for a refund and place a new order.

NJ ENTREPRISE LLC, Missouri, USA. Email: support@njentreprise.store.