Shipping Policy

Orders are packed and dispatched within 1–3 business days of payment confirmation. Business days are Monday to Friday, excluding US federal holidays. Orders placed after 2:00 p.m. local time, or on a weekend or holiday, begin processing on the next business day.

During busier periods processing may take slightly longer; if we expect a delay on your order, we will contact you by email.

We currently ship to addresses within the United States only, including APO/FPO/DPO addresses where the carrier allows. We are unable to ship internationally at this time.

Orders with a merchandise subtotal of $75 or more (after discounts, before taxes) ship free using our standard service.

For orders below $75, the shipping cost is calculated at checkout based on the weight, dimensions and destination of your parcel. The exact amount is shown before you confirm payment.

We ship with established national carriers such as USPS, UPS and FedEx, choosing the service best suited to the size and weight of your order. Transit times are set by the carrier and are not guaranteed by us.

Large items such as studio easels may ship separately from the rest of your order and may require a signature on delivery.

When your parcel is dispatched, we email you a shipping confirmation with a tracking number. Tracking information can take up to 24 hours to appear on the carrier's website. If your tracking has not updated for several days, please contact us.

Please check your shipping address carefully at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — if your order has not yet been dispatched, we will update it.

We pack tubes, brushes and canvases to protect them in transit. If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the packaging and the damaged items. We will arrange a replacement or refund for affected items.

If tracking shows your parcel as delivered but you have not received it, check with neighbours and your local carrier office, then contact us so we can open an inquiry with the carrier.

Questions about shipping? Email support@njentreprise.store or use our contact form. NJ ENTREPRISE LLC, Missouri, USA.